CEDA -TMS - ICA - Integrations & Middleware - Senior Associate - Operate

Industry/Sector

Not Applicable

Specialism

Managed Services

Management Level

Senior Associate

Job Description & Summary

At PwC, our people in managed services focus on a variety of outsourced solutions and support clients across numerous functions. These individuals help organisations streamline their operations, reduce costs, and improve efficiency by managing key processes and functions on their behalf. They are skilled in project management, technology, and process optimization to deliver high-quality services to clients.

Those in managed service management and strategy at PwC will focus on transitioning and running services, along with managing delivery teams, programmes, commercials, performance and delivery risk. Your work will involve the process of continuous improvement and optimising of the managed services process, tools and services.

Focused on relationships, you are building meaningful client connections, and learning how to manage and inspire others. Navigating increasingly complex situations, you are growing your personal brand, deepening technical expertise and awareness of your strengths. You are expected to anticipate the needs of your teams and clients, and to deliver quality. Embracing increased ambiguity, you are comfortable when the path forward isn’t clear, you ask questions, and you use these moments as opportunities to grow.

Examples of the skills, knowledge, and experiences you need to lead and deliver value at this level include but are not limited to:

• Respond effectively to the diverse perspectives, needs, and feelings of others.
• Use a broad range of tools, methodologies and techniques to generate new ideas and solve problems.
• Use critical thinking to break down complex concepts.
• Understand the broader objectives of your project or role and how your work fits into the overall strategy.
• Develop a deeper understanding of the business context and how it is changing.
• Use reflection to develop self awareness, enhance strengths and address development areas.
• Interpret data to inform insights and recommendations.

Uphold and reinforce professional and technical standards (e.g. refer to specific PwC tax and audit guidance), the Firm's code of conduct, and independence requirements.

Job Title:

Senior Associate – Integrations & Middleware Analyst (UKG / Infor ION)

Line of Service:

• Managed Services Industry/Sector: Healthcare Specialism: Integration & Middleware Engineering
• Management Level
• Senior Associate
• & Summary
• A career within PwC Managed Services will provide you with the opportunity to support clients in running enterprise integrations and middleware platforms, enabling seamless data flow, system interoperability, and resilient digital operations.
• As a Senior Associate, you will support integration ecosystems across UKG and Infor CloudSuite Financials, including UKG Integration Hub, APIs, SFTP-based data exchanges, and Infor ION/IPA workflows. You will ensure secure, reliable, and SLA-driven integration operations, supporting critical interfaces such as banking systems, EHR platforms, and downstream enterprise applications. You will also contribute to incident resolution, integration enhancements, and transition from incumbent environments.

Responsibilities

• As a Senior Associate, you’ll work as part of a team of problem solvers helping clients solve complex technical challenges. Specific responsibilities include:
• Provide L2/L3 support for integrations and middleware platforms (UKG Integration Hub, APIs, SFTP, Infor ION/IPA)
• Monitor and troubleshoot interface failures, data transmission errors, and workflow issues
• Manage and maintain API integrations (REST/SOAP), file-based integrations (SFTP), and event-driven workflows
• Support end-to-end data flows across HR, Payroll, Finance, Banking, and EHR systems
• Perform integration configuration, mapping updates, and minor enhancements
• Ensure data integrity, reconciliation, and error handling across systems
• Maintain integration documentation, runbooks, and operational procedures
• Support secure data exchange, encryption, and compliance (PII/PHI handling)
• Participate in transition, knowledge transfer, and stabilization from incumbent vendor
• Identify opportunities for automation, monitoring improvements, and integration optimization
• Skills and Experience
• 4–8+ years of experience in integration and middleware support

Hands-on experience with:

• UKG Integration Hub / Boomi / similar iPaaS tools
• Infor ION / IPA workflows (preferred)
• API integrations (REST, SOAP)
• File-based integrations (SFTP, flat files, XML/JSON)

Strong understanding of:

• System integration patterns (batch, real-time, event-driven)
• Data mapping, transformation, and error handling
• End-to-end enterprise data flows (HR ↔ Finance ↔ external systems)
• Experience in SLA-driven managed services environments and ticketing tools
• Knowledge of data security, encryption, and compliance (PII/PHI)
• Strong analytical and troubleshooting skills

Preferred Knowledge/Skills

• Experience integrating with banking systems (payments, payroll files) and EHR/healthcare platforms
• Exposure to UKG HR/Payroll and Infor CSF ecosystems
• Familiarity with cloud integration platforms and monitoring tools
• Experience in transition and managed services delivery models
• PwC Professional Skills and Responsibilities

PwC Professional skills and responsibilities for this management level include but are not limited to:

• Apply a structured problem-solving approach to integration and data flow issues
• Use feedback and reflection to enhance technical and domain expertise
• Handle and analyse sensitive enterprise data responsibly and securely
• Communicate effectively with stakeholders across HR, Finance, and IT teams
• Uphold PwC’s code of ethics and business conduct, ensuring secure and compliant operations

Travel Requirements

Not Specified

Job Posting End Date