Change Consultant - Payment Operations

Join our Operational Change team within Payments, where you’ll play a key role in delivering impactful change across Payment Operations. This role offers an exciting opportunity to lead and support initiatives that enhance how we serve our members, placing them at the heart of everything we do.

As a Change Consultant, you’ll manage small-scale projects independently—either as part of our Operations Transformation programme or to support business readiness for wider corporate change. Alongside this, you’ll collaborate with Senior Change Managers and Change Managers to help deliver larger, complex programmes, ensuring changes are implemented effectively, at pace, and to a high standard. You’ll work closely with operational subject matter experts across the division, building strong relationships to ensure changes are well understood, adopted, and deliver real value.

A key part of your role will be assessing the impact of change, shaping project activities, and ensuring operational requirements are fully represented within wider corporate initiatives. You’ll contribute to decision making, influence outcomes, and support alignment with our Payments Operations strategy. You’ll also provide analytical and implementation support across projects, apply robust change and project management practices, and proactively manage risks—particularly those affecting operational resilience.

This is a fantastic opportunity for someone who thrives in a lively environment, enjoys delivering tangible improvements, and is passionate about making a difference through change. 

We are happy to consider flexible working approaches to help you perform at your best.

This is a 12-month secondment opportunity.

At Nationwide we offer hybrid working wherever possible. More rewarding relationships are supported through our hybrid approach, bringing colleagues together across our UK wide estate, whilst also supporting generous access to home working. We value our time in the office to solve problems, to learn, and to feel connected.

For this job, you'll spend at least two days per week, or if part-time, you'll spend 40% of your working time, based at our Swindon office. If your application is successful, your hiring manager will provide further details on how this works. You can also find out more about our approach to hybrid working here.

Whilst these locations are where we are primarily looking to fill the role, if you’re an internal applicant based in a different location, we would welcome your application and if successful, your hiring manager will provide further details on how this could work for this specific role. You can also find out more about our approach to hybrid working here. 

Nationwide is committed to the redeployment of our employees impacted by change, as such applications for redeployment candidates will be prioritised in this recruitment process.
 
If you’re a colleague on long-term absence (for example, on parental leave) or a temporary worker, please use your personal email address to submit an application.

What you’ll be doing

As a Change Consultant, you will shape all aspects of process improvement delivery by working with colleagues to understand process reviews and demand into the change team and how it impacts operational processes while ensuring the needs of our members are met.

You’ll be leading change through the delivery of regulatory and compliance updates to our processes, liaising with our colleagues across risk and compliance and also ensuring effective management of change to people and processes, to deliver acceptance of change including clear communication to all employees. 

In addition, you will work with the Change Managers to capture process requirements to support an improvement of a change, such as End of Service life, or integration of processes into Payment Operations. 

About you

As a minimum requirement you’ll have: 

• Experience of change management processes, and end-to-end lifecycle delivery 

• Experience supporting change delivery in a complex, fast-paced environment with competing priorities 

• Stakeholder management and communication skills, with confidence to work with a range of stakeholders, building strong relationships quickly  

• Excellent planning and organisational skills, with the ability to manage multiple demands simultaneously 

• A collaborative approach and the ability to work both independently and as part of a team 

• Good analytical capability, with experience using data to generate insights and support decision making 

Our customer first behaviours put customers and members at the heart of how we work together. They are the set of behaviours that every colleague needs to display, in every role:

• Feel what customers feel - We step into our customers’ shoes, using their feedback and insights to empathise with them and to understand their needs, so that every decision we make starts and finishes with our customers in mind

• Say it straight - We are brave in speaking out and saying what we think – we’re honest and direct with good intent, openly sharing diverse perspectives to reach the best conclusions and using language everyone can understand

• Push for better - We don’t settle for mediocrity, we challenge the status quo, taking responsibility for continuous improvement and personal development

• Get it done - We prioritise what will have the greatest impact, we are decisive, and we take accountability for delivering brilliant customer outcomes

You can strengthen your application by showing how our customer first behaviours resonate with you, and where you may have already demonstrated these.

The extras you’ll get

There are all sorts of employee benefits available at Nationwide, including:

• 25 days holiday, pro rata

• Access to private medical insurance

• A highly competitive pension to help you build a strong foundation for retirement

• Access to an annual performance-related bonus

• Training and development to help you progress your career

• A great selection of additional benefits through our salary sacrifice scheme

• Life assurance to provide peace of mind for you and your loved ones in the event of your death

• Wellhub – access to a range of free and paid options for health and wellness

• Up to 2 days of paid volunteering a year

Banking – but fairer, more rewarding, and for the good of society

We forge our own path at Nationwide.

As a mutual, we’re owned by our members - those customers who bank, save or have a mortgage with us. We challenge the financial sector status quo. We don’t see customers as the engine of our own profit. We share our profits with them and put their needs first. Always there when they need us. Supporting them and their lives.

If you’re inspired by fairer finances, passionate about making a meaningful impact, and truly care about our customers, you’re one of us.

At Nationwide, you are challenged to grow and rewarded for doing so. Valued. Recognised. Inspired to be your best. As a community, we want our working lives to count. As a team, we celebrate what we achieve. As a standard-setter, we work for the good of customers, communities, and broader society.

We are purpose-driven. Uncompromisingly customer. Unstoppably Nationwide.

What to do next

If this role is for you, please click the ‘Apply Now’ button. You’ll need to attach your up-to-date CV and answer a few quick questions for us. 

We respond to everyone, so we will be in contact shortly after the closing date to let you know the outcome of your application. 

The hiring manager for this role is Wayne Turk, and the main recruitment contact is Nathan Richens.