Senior Specialist Payments Management

Service Performance and Issue Resolution 

• Execute daily Purchase-2-Pay activities, ensuring timely and accurate processing in line with service levels and financial closing timelines.

• Handle blocked payments, incorrect postings and supplier payment queries, resolving them within area of responsibility.

• Monitor own performance against KPIs and SLAs, taking corrective actions on assigned tasks when necessary.

• Liaise with Treasury on payment-related matters at operational level, ensuring clear communication and timely follow-up on queries.

• Escalate recurring issues, risks, and structural defects to the Team Lead.

Implementation of Changes and Improvements 

• Contribute to standardization and continuous improvement within the Purchase-2-Pay operations team.

• Collaborate with the process management team by providing operational input to enhance underlying processes.

• Apply new or updated work instructions, tools, and systems in daily work.

• Submit improvement ideas to the continuous improvement backlog.

• Ideally bring an understanding of AI tools and automation capabilities to identify opportunities for streamlining processes, reducing manual effort and enhancing operational efficiency.

Financial Accuracy and Reconciliation

• Create payment proposals accurately and on time, in line with agreed payment terms and schedules.

• Execute payment runs, ensuring timely and error-free processing.

• Perform payment reconciliation activities accurately and on time, in coordination with Treasury.

• Ensure accuracy and completeness of payment processing and related system postings within own scope of work.

• Identify payment exceptions and discrepancies and resolve them or escalate as appropriate.

Stakeholder Management and Communication

• Work closely with the Team Lead Purchase-2-Pay Operations to ensure daily execution is aligned with operational targets.

• Engage with colleagues within Purchase-2-Pay and adjacent processes to ensure smooth and coordinated service delivery.

• Collaborate with the Treasury team at operational level on payment processing, cash management, and banking-related activities.

Education

• Bachelor’s degree in Business Administration, Finance, Supply Chain, HR, Engineering or related field.

Experience

• 3-5 years of experience in a process‑ or function‑related operational role, preferably within Accounts Payable, Payments Operations or Treasury Operations.

• Demonstrated experience as senior specialist, subject matter expert or experienced individual contributor within an AP or P2P environment.

Knowledge and skills

• Solid understanding of end-to-end payment processes, including payment proposal creation, approval workflows, payment run execution and bank file transmission.

• Knowledge of payment methods and instruments (e.g., bank transfers, direct debits, cheques, virtual cards) across domestic and cross-border transactions.

• Knowledge of payment-related systems, e.g. banking systems, Serrala (SAP Autobank) and Coupa Treasury.

• Comfortable coordinating with Treasury, Accounts Payable, Business Units, banks and suppliers.

• Ability to handle confidential commercial and financial information appropriately.

• Case and ticket management for payment issues, discrepancies, and queries.

• P2P master data and transaction administration.

• Strong attention to detail for financial postings, supporting documentation and approval workflows.

Other requirements

• Solid understanding of P2P systems and invoice‑to‑pay workflows.

• Knowledge of internal controls and compliance for AP processes.

• High accuracy in reviewing payment proposals, bank reconciliation data and payment status reporting.

Reporting Line(s)

Solid line(s) to: Team Lead Payments Management

Dotted line(s) to: n/a

Number of direct reports: n/a

Number of dotted line reports: n/a

Performance Measures

Performance measures will be defined based on individual service obligations and operational KPIs.

Working Relationships

Internal contacts:

• Team Lead Payments Management

• Other Team Members within own team

• Other Team Members within Purchase-2-Pay and adjacent processes

• Process management within Purchase-2-Pay

• HR, IT support

• Business contacts

External contacts

Service providers or external business partners as required for daily operations